> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://freelo.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Integration of Make and Freelo

[Make](https://www.make.com/en/integrations/freelo) (formerly Integromat) is a no-code automation platform. This integration enables you to connect Freelo to other applications via API, thanks to which you can create your own automated process. For example – you can set the time reported in Freelo to be added to your Excel sheet. Or to create a project after a contract is completed in your CRM. This and much more is now possible with Make. All you need to do is to set up [_a scenario_](https://www.make.com/en/help/scenarios/creating-a-scenario) correctly, which will do **the required actions 24/7 without your intervention.**

## Creating a scenario

The connections that you create in Make are called _scenarios_. Once you’ve created an account in Make, you’re ready to start. Go to the _Organization_ or _Scenarios_ section and select _Create a new scenario_ at the top right.

![](https://storage.crisp.chat/users/helpdesk/website/386595d1ddb11800/6d7ef06f-dfa3-40f1-ad65-78f0f8_r9fega.png)

Example of how to create a new scenario in Make.

The page for the new scenario will open. Click the _PLUS_ icon. A list of apps appears. In the search field, search for the first app you want to use. Select a module of the application. Each application offers many specific actions (modules).

![](https://storage.crisp.chat/users/helpdesk/website/bcb6357e19b71000/bcb40d85-7ea0-44dc-a1b8-f6b2e1_1sp3jt2.gif)

Click on the _PLUS_ icon and start creating your scenario.

### Connection of Freelo account with Make

When you select Freelo and the Freelo action in the scenario, you need to select the account you want to link to Make.

1.  In the _Connection_ section, click _Add_.
2.  Enter a name for the new connection that you will see in the _Connection_ section in the future.
3.  Click _Save_.
4.  A window will pop up to authenticate your Freelo account. (If you are already logged in to Freelo, this step will be skipped.)
5.  Then the authorization process takes place – Make will ask you to access your account.

And it’s done! Freelo is connected to Make and you can finish setting up the action.

![](https://storage.crisp.chat/users/helpdesk/website/f7d0a2bf5d76b800/70667526-e1ea-4cef-a583-5d52cc_1jj4yjy.gif)

Example of selecting Freelo as the first application in the new scenario.

TIP

There are 1,300+ apps available to connect in Make, which you can see [**here**](https://www.make.com/en/integrations).

If you haven’t found the application you want in the list, you can use the HTTP or View DNS modules (also found in the modules list when creating a scenario), and connect to another application with the API documentation. There are also [webhooks](https://help.freelo.io/en/help/webhooks/) in the list that you can create for your website, for example.

In the _Connections_ section, you’ll find a list of all the connected apps to Make that you’ve created. Here you can delete your connections, edit their name, reauthorize or verify them.

![](https://storage.crisp.chat/users/helpdesk/website/e9b80bd901325800/3b6ebf5a-3121-4ad8-b89e-a7a964_7rudvd.png)

Example of connecting other applications to Make.

In the _Webhooks_ section, you will find a list of all created webhooks.

![](https://storage.crisp.chat/users/helpdesk/website/e5708d0c8b446800/b56549e5-9f2a-4b18-a4cc-4cfbff_17odp3a.png)

The _Webhooks_ section in Make.

## Working with the scenario

At the bottom of the page, there are a series of functions for working with the scenario:

1.  _PLAY_ icon to run the scenario once – **useful for testing a newly created scenario.**
2.  Controls – there is also an option to save the scenario. But don’t worry, if you forget to save the scenario and navigate anywhere else in the Make interface, a window will pop up with a warning and an offer to save your changes.
3.  Tools.
4.  Favorites – this saves the 4 apps you use in the scenario or add to this section via the PLUS icon, and you can add them to the scenario plan from here.

![](https://storage.crisp.chat/users/helpdesk/website/95e70511ecc1000/2f2c2f50-1794-4503-9e51-eee64f_7fnzdr.png)

Example of the function panel at the bottom of each scenario.

You can also edit directly in the scenario field. When you move the mouse cursor over a specific module or connection and right-click, you will see the menu options.

![](https://storage.crisp.chat/users/helpdesk/website/f4cd8dd5a52d5000/434a5272-caf5-4698-a438-7b7853_xgjkc0.gif)

Example of options for actions on modules or connections when clicking the right mouse button.

Click the left mouse button to edit the schedule, module settings, or connection. With _drag & drop,_ you can move modules, move connections or move in the scenario. Use the mouse wheel to zoom in/out the whole connection map.

![](d8162c38-97d8-4123-859d-bed88916a1d6)

Work in the scenario.

### Editing an existing scenario

To edit a scenario you have created in the past, go to _Scenarios_ > select scenario > click on _Edit_ in the top right corner.

![](https://storage.crisp.chat/users/helpdesk/website/f821075e90354000/11852a33-ba09-495f-8e2b-b121da_1kvah4k.png)

To edit an existing scenario, click _Edit_ in the scenario details.

Don’t forget to save your changes. The _Save_ icon is located at the bottom of the scenario.

![](https://storage.crisp.chat/users/helpdesk/website/4501ab1773482000/0e437ca3-bcbb-4e38-9f53-6371dc_1opymo0.png)

Example of how to save a scenario.

## Overview of scenarios

A list of all active and inactive scenarios you can find in the _Scenarios_ section. Here you can delete, duplicate or move scenarios to folders, for example.

![](https://storage.crisp.chat/users/helpdesk/website/3d36b72c9c19d800/fe7796ad-56cd-4d3f-a8c4-7f6701_xkv2lz.png)

Go to the overview of All scenarios via the _Scenarios_ section in the purple column.

There are 4 default folders in this section (_All, Active Scenarios, Inactive Scenarios, and Concepts_). If you are going to have more scenarios, it is suggested to create your own folders for clear organization. Use the PLUS icon in the grey column on the left to create a folder.

![](https://storage.crisp.chat/users/helpdesk/website/46fdac6956144000/eb72f7bc-fd30-4295-b1c2-83b6fc_1s6c723.png)

Create your own folders for scenarios via the _PLUS_ icon.

You can move scenarios to folders either by _drag & drop_ or by clicking _Move to folder…_ under the arrow icon in the scenario row, see the example below.

![](https://storage.crisp.chat/users/helpdesk/website/4aace89479247c00/5e1cdaa1-a3b6-40ff-a36c-f3a743_ert4dv.gif)

Example of moving scenarios to own folders.

## Freelo modules

The list of Freelo modules that can be set when creating a custom process (scenario) is listed **[here](https://www.make.com/en/integrations/freelo)**.

The list of Freelo modules in the scenario is categorized according to the Freelo structure for better orientation. You can also search for a specific module via the search field.

![](https://storage.crisp.chat/users/helpdesk/website/5f7cf770b771f000/caa7191a-472c-417c-b3d6-c9777f_937fvu.gif)

Example of searching for Freelo module in a scenario.

### Types of modules

*   Triggers – these are modules with an instant effect. Triggers are marked with the label _INSTANT_ in the list of modules.
*   Action
*   Search

![](https://storage.crisp.chat/users/helpdesk/website/3ba57bf2bd7fc00/2c82a19d-e41d-44e9-861b-8ea0fd_101gfhb.png)

Types of Freelo modules: 1. _Search_, 2. _Action_, 3. _Trigger_

[The extensive help](https://www.make.com/en/help/home) from Make is also useful.

## Practical examples

### Freelo and Slack

Thanks to the connection between Freelo and Slack, you can receive messages in the channel of your choice on various events in Freelo – a newly created task, a modified report, or even a new comment on a task.

![](https://storage.crisp.chat/users/helpdesk/website/35adb4e41ed42400/b49222e2-6219-49e7-94b7-19ce31_16sflhs.png)

Example of the connection between Freelo and Slack.

### Freelo a Google Sheets

You can send reports from Freelo directly to Google Sheets, so you can work with the data directly in a spreadsheet editor.

![](https://storage.crisp.chat/users/helpdesk/website/44c172e330cde000/a934e02f-5bca-44d2-9f2f-c05402_5imlyz.png)

Example of the connections Freelo and Goole Sheets.

### Combine Freelo, Slack, and Google Sheets

But you can combine it in different ways, e.g. information about a report change, a new task, etc. can come as a message to Slack and as information to the table.

![](https://storage.crisp.chat/users/helpdesk/website/e2d375e28dfc3800/2340f291-898f-4625-b60a-86765e_12rlbfp.png)

Example of the connection Freelo, Slack, and Google Sheets.

### Automation of steps in Freelo

You can also use Make to automate certain steps in Freelo. For example, you can set that completing one task in a particular run will trigger the creation of another task.

![](https://storage.crisp.chat/users/helpdesk/website/96dbe92108248800/74ee51bc-044b-447b-b6ee-22c98e_16gp3ey.png)

Example of the automation of steps in Freelo.

### Freelo a GitLab/GitHub

You can create a task directly from GitLab to Freelo. If you have an issue in GitLab from which you need to create a task in Freelo, use this link:

![](https://storage.crisp.chat/users/helpdesk/website/89c3f7a89b3a800/e1257054-657e-407c-a4fa-432eb8_iq9201.png)

Example of the connections GitLab and Freelo.

Also, if someone submits a task or comment to Freelo, you can turn it into an issue in GitLab like this:

![](https://storage.crisp.chat/users/helpdesk/website/d9d443e2593cc800/44781282-a33c-48d2-9d2c-dc3917_fzdym3.png)

Example of the connections Freelo and GitLab.

Updated on 25.1.2023

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